My Flow Self Care App Reviews

Ive only two problems with this app: 1) in order to top up my balance, it takes me out of the app, to a webpage, where I have to sign in again, with what happens to be a different password. Most apps like this can handle the financial transactions within the app. 2) my data balance is incorrect. Right now, it should be showing 0 Mb, but its showing 682Mb. This error cost me $40 in data charges, because I thought I had lots of prepaid data left. Otherwise, its not bad, much more convenient than having to go into the store to add data to my plan.

Its very convenient for iPads and tablets with cellular data because it allows you to top up with scratch card and to check your credit and data balance and you can also transfer credit I like it.

This app is simply a rehash of the "My Lime Self Care" app. It never worked for postpaid Users, and this new app still doesnt work. Every single time I input my login credentials from flowid.co I get this error: "ERROR We are sorry but we do not recognize that user ID or password. Please retry. If the issue persists, please close the app and retry. (MH2004)" Flow has absolutely the worst Customer Service ever and it is evident even in their apps. I still have to call their customer service line just to find out how much minutes I have remaining on my plan. That sometimes takes anywhere between 20 - 45 minutes. Ridiculous!!! I will soon be migrating to Digicel. They might cost more but their Customer service is way more compelling and worth the minimal stress that results.

This app is helpful great job to Lime network for this greatful app

This app actually works. I dont have to remember code anymore! What a relief!! And it is user friendly!

The best thing for social media! MyLime App allowed me to purchase data in the absence of wifi which meant live blogging via Facebook!! Go LIME:)

Very happy as a customer to see the company make a move like this. When the upgrade campaign was launched I was expecting new services such as this app, keep your upgrades alone the lines of improving convenience and youll continue being the best

Very good introduction to the app world by LIME... Long a waited, really impressed by the company and its forward mobility to customer service & tech....

Great app but would be great to have an iPad version but overall great but cant bother to put In strong passwords every minute

I love this app already. I often forget the access codes to activate a data plan.

The app looks clean and minimal, all the things I like in an app so far. Ive been asking for such an app for a long time, however there are some issues 1) the password field on sign up for prepaid users requires a strong password with alphanumeric and symbols. Thats not stated on the signup view 2) the password expires with the session so you have re-enter the strong password again, so unless your password is stored in a password manager or is simple enough for you to remember it becomes tedious. My recommendation would be to integrate the app with 1password, allow the user to use a 4-digit PIN with an expiration after X number of days, unlock using Apple ID or keep the login for much longer, 3-days would be fine. 3) the top Up feature takes you outside of the app and to their online partner. The service is convenient but truly is expensive if you compare it to purchasing through a local vendor. If you have to do that use the partners API and keep the user in the app. 4) there should be an iPad version, I have an iPad mini with GSM and I have to remove the card each time to activate data services. Other than that I like the app.

All you can do with a post paid account is see your balance, usage and pay it. Nothing you cant already do on the website portal. This doesnt help me change features without calling support :-(

The new fixes allowed me to navigate my app without problems. Loved the design.

This app has stopped working very disappointed....

Will love to use my card within the application to do a top up instead of being redirected to the website otherwise all good

Doesnt give enough details about your bill. And the little info it does provide, doesnt add up.

I cannot see my data balance since upgrading to the LTE plan...via postpaid.

Credit card top up capability in the app!!! I want to be able to it easily on my phone app not go to a separate website!! Please make this change!

Is so easy to do payments here !!!! Thanks

Fast and easy

I am impressed with the process the speed could be much faster hence the 4 Star and not 5

User friendly

Quick and easy payment process!!

Functional app. I will use it again.

5

Was easy

Was great

I have been a customer of this company, first known as Cable and Wireless, then LIME, now FLOW, for decades here in Anguilla. From my first landline (which took two years to acquire) when the company operated out of a trailer, to multiple purchases of Apple devices, and a substantial product purchase with an average monthly payment plan of 200$US, I’ve suffered rage and anxiety trying to pay my bill. Never due to service which has been outstanding, often heroic. However, paying my bill has been frustrating, irritating, mistakes made over the years, glitches in systems, and, more recently, faulty apps, broken or “down” systems, and, even more recently rejection online of valid credit cards, mismanagement of accounts records and payments (resolved). Multiple versions of online payment options have been faulty. I am fortunate that I can and do have access to a local office and well-meaning staff and support persons from linemen to tech engineers, cashiers to salespeople, many of whom I’ve known for many decades. So, I am quick to say that the faults are never due to staff. I would also point out that alternative telecommunications companies do not, or, did not exist until relatively recently so choice was, originally, not an option. The reason I am taking time to write this lengthy review is that FINALLY, after the recent introduction of this newest iteration of a payment option this particular version of an “App” is satisfying. It works. I’m almost in disbelief, so I write this. I am very, very pleased with the ease, accuracy, speed and function. A very long time indeed but close to four decades later, finally, these past few months paying my bill, online, works and works well. Thank you. I would give five stars but, I’m justifiably wary of how good this seems to be.

Quick and feels safe

I like flow service. It’s amazing to me.

Payment was done in 3 seconds! Loved it

Very fast

The experience was actually great!!!

Easy to use

Good

Good enhancements

Seamless and Quick Payment Experience

Flow has improved the payment process. Thank you

Simple Ui and it’s straight forward.

Very easy and convenient

Definitely convenient. It works!

The end

Great update

Very convenient app

Very easy to do.

Fast and efficient.

Good easy to pay using this app

Quick, efficient and convenient

Much improved hope it remains that way.

Smooth and easy payment

Works as expected

Good good

Flow makes it easy

Takes a little long to log in but once you are in it is easy to use

Payment was easy and secure

Excellent

Compared to a year or so ago, the payment process is now pretty seamless.

It seem as if the app as improved, I like it and I hope it will get better from here. Love the improvements. It has improved a lot since the last time I used it, great job.

Absolutely Waaaay Better than before. I actually think I love this app now. Whatever was done to make this app amazing keep doing that. 🤩🤩🤩

Great and fastest way to top up

The updated app works very well

Good

It's better to use the app than go into the store to pay your bill

This was very quick and easy no standing in-line

paying my bill was quick and easy ! Much easier than website

The process was quick and seamless

Works well sometimes a little slow